If you find yourself gambling too much, or if it no longer feels like a game, the Self-Exclusion Program can be an important first step in helping you manage your gambling.
It’s an option worth exploring.
The program enables you to exclude yourself from all Alberta casinos and racing entertainment centres and the gambling opportunities these venues present.
Research has shown that when Self-Exclusion is combined with professional support, it can be one of the most effective ways to stop gambling.
By completing a Self-Exclusion agreement with AGLC, participants consent to be excluded from all Alberta casinos and racing entertainment centres for a specified time period.
The length of the exclusion is up to you.
- Six months
- One year
- Two years
- Three years
You will be asked to show your government-issued photo identification. This could be a driver's licence, passport or citizenship card.
The Decision to Self-Exclude
If you believe your loved one has a gambling problem, it’s understandable that you’d want to help.
However, only the person seeking self-exclusion can sign up for the Self-Exclusion Program. Not even a spouse or family member can do it for them.
Ways to become Self-Excluded
Visit a GameSense Info Centre and speak with a GameSense Advisor
Ask a security staff member at any casino or REC
Visit AGLC offices in St. Albert or Calgary
Call AGLC’s Self-Exclusion Program Specialist at 780-447-7582 or 1-877-436-6336
Facilities outside of Casinos and RECs
If you would like to Self-Exclude from Alberta casinos and RECs but do not wish to enter those facilities to do so, you can sign up though one of our partner organizations listed below:
Problem Gambling Resources Network
3312 Parsons Road, Edmonton
Monday to Friday 10:00 am – 4:00 pm
After 4:00 pm please call the phone number
Entering a Casino and Gambling While Self-Excluded
It is your responsibility to honour the commitment you made to yourself. If you try to enter a casino or REC before your exclusionary period is up, you will be removed from the property.
You may re-enroll in the program after you have completed the exclusion period indicated on your agreement form.
What to Expect After Self-Excluding
Choosing to self-exclude yourself can be difficult. But once you’ve decided that it’s the best thing for you, here’s what to expect:
- Self-exclusion begins immediately after you’ve signed the agreement and lasts for the period of time chosen by you. It cannot be cancelled or changed in any way.
- Once you have signed up, your information will be shared with all security offices in all casinos and RECs in Alberta.
When you complete the Self-Exclusion Agreement, you will have an option to receive follow-up calls by AGLC Self-Exclusion Program staff.
Depending on the length of exclusion, you will receive follow-up calls at the approximate time intervals:
- 10 days
- 30 days
- 60 days
- 90 days
- 175 days
These calls are intended to provide additional resource information, as well as check-in to see how you are doing on the Program. Upon completing the program sign-up, you will be provided a package with a copy of your Self-Exclusion Agreement and local community resources.
Professional Support Can Help
Experience has shown that those who seek professional support along with a Self-Exclusion Program, have a much higher likelihood of successfully regaining control of their gambling behaviours. At any time, you can also call the 24-hour, toll-free Alberta Health Services (AHS) Addiction Helpline at 1-866-332-2322 for free, confidential support.
Have more questions?
Support is available
The GameSense Advisors are knowledgeable about responsible gambling and can provide information on problem gambling and can provide information on problem gambling treatment resources.
You can also call the 24-hour, toll-free Alberta Health Services' Addiction Helpline at 1-866-332-2322.
View our commonly asked questions and answers.
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